Refund and Returns Policy

Last Updated: [Insert Date]

At Tomahawk Tactical Supply (“we,” “us,” or “our”), we are committed to your satisfaction with every purchase made through our website https://www.tomahawktacticalsupply.com (the “Site”). If you are not completely satisfied with your purchase, we offer a straightforward refund and returns process, subject to the terms outlined in this Refund and Returns Policy (“Policy”). Please read this Policy carefully before initiating a return.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• 30-Day Return Window: Products must be returned within 30 days of the date of receipt, as indicated by the shipping carrier’s delivery confirmation.
• Unused Condition: Products must be unused and in the same condition as when you received them. Items that show signs of wear, use, or damage will not be eligible for a return.
• Original Packaging: Products must be returned in their original packaging, including all boxes, bags, or other protective materials.
• Product Manuals and Accessories: All product manuals, accessories, and other items included with the original purchase must be included in the return.

Please note that certain products, such as custom-made items, clearance items, or items marked as non-returnable, may not be eligible for return. These exceptions will be clearly indicated on the product listing or at checkout.

Return Process

To initiate a return, please follow these steps:

• Contact Us: Contact our customer service team at info@tomahawktacticalsupply.com or by phone to request a Return Merchandise Authorization (RMA) number. Returns will not be accepted without a valid RMA number.
• Pack the Product: Securely pack the product in its original packaging, including all manuals, accessories, and other items. Include a copy of your order confirmation or receipt and the RMA number inside the package.
• Shipping: Tomahawk Tactical Supply will provide free return shipping for eligible returns. We will email you a prepaid shipping label to use for returning the product. Do not use any other shipping method, as we will not be responsible for lost or damaged returns shipped without our prepaid label.

Inspection and Refund Processing

Refunds will only be issued upon product return and inspection. Once your return is received at our facility, we will inspect the product to ensure it meets the eligibility criteria outlined above. This process may take up to 5 business days. If the product is deemed eligible for a refund, we will notify you via email and process the refund. If the product does not meet our return criteria, we will notify you and return the product to you at your expense.

Refund Method

Refunds will be issued to the same payment source used during the original purchase (e.g., credit card, debit card, or other payment method). Please note that, depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account. Refunds will include the original purchase price of the product, less any applicable taxes or fees, but will not include the original shipping costs unless the return is due to an error on our part (e.g., defective product or incorrect item shipped).

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 30 days of receipt to report the issue. We will arrange for a replacement or refund, and provide free return shipping for the defective or incorrect item. Please do not attempt to use a damaged or defective product, as this may void your eligibility for a return.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Custom-made or personalized products.
• Clearance or final sale items, as indicated on the product listing or at checkout.
• Products that have been used, worn, or damaged after receipt.
• Products returned without original packaging, manuals, or accessories.

Changes to This Policy

We reserve the right to modify this Policy at any time, at our sole discretion. Any changes will be effective immediately upon posting the updated Policy on the Site, with a revised “Last Updated” date. We encourage you to review this Policy periodically, especially before initiating a return.